bkk99's Privacy Policy — Your Data, Our Responsibility

1. What Information We Collect

bkk99 may collect the following types of information from its users:

a) Information You Provide Directly: When you open an account or use our platform, information you voluntarily provide — such as your full name, date of birth, contact details (mobile number and email address), and documents required for identity verification.

b) Financial Information: Mobile wallet details needed to process transactions (bKash, Nagad, or Rocket numbers), deposit and withdrawal history, and transaction amounts.

c) Automatically Collected Information: Device-related data such as IP address, browser type, operating system, date and time of platform access, pages visited, and session duration.

d) Cookies and Tracking Technologies: Our website uses cookies that improve your browsing experience and help us maintain service quality. You can control cookies by changing your browser settings.

2. Purpose of Data Collection

bkk99 uses your information only for the following legitimate purposes:

• To create, manage, and complete verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To improve our service quality and personalise the user experience.
• To detect and prevent potential fraud, money laundering, or other irregular activities.
• To provide customer support — resolving your questions and issues via live chat or email.
• To meet legal and regulatory obligations.
• To send you relevant promotional information where applicable (which you can opt out of at any time).

3. Data Security and Protection

bkk99 applies industry-standard security measures to protect your information. Our security framework includes the following features:

Even so, transmitting information over the internet is not entirely without risk. While we take every precaution on our end, it is equally important that you use a strong password and keep your account details confidential.

4. Sharing Information with Third Parties

bkk99 does not sell, rent, or disclose your personal information to any unauthorised third party. However, information may be shared in certain limited circumstances:

• Payment Processors: Necessary information is exchanged with mobile financial services such as bKash, Nagad, or Rocket to complete financial transactions.
• Technology Service Providers: Trusted technology partners who assist in operating the platform use only the information necessary to deliver their services and operate under strict confidentiality agreements.
• Legal Requirements: Information may be disclosed to authorities in the event of a court order or legal obligation.
• Fraud Prevention: In cases of serious security breaches, we may cooperate with investigating agencies.

Beyond the above, your information will not be shared with any third party without your explicit consent.

5. Cookie Policy

The bkk99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use cookies for the following purposes:

• Essential Cookies: These are necessary for the basic operation of the website (maintaining login sessions, security processes).
• Functional Cookies: Used to remember your language preferences and user settings.
• Analytics Cookies: Used to analyse which sections of the website are most frequently used in order to improve service quality.

You have the option to disable cookies in your browser settings, though doing so may limit some functionality of the website.

6. Data Retention Period

bkk99 retains your personal information only for as long as necessary. When determining how long to retain data, we consider the following:

• Information required to provide services is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Records of financial transactions are retained for the period required under applicable regulations.
• Once the retention period ends, your information is securely deleted or anonymised.

7. Your Rights

As a user of our platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request a correction if there is an error in your information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: In certain circumstances, you may object to the processing of your information.
• Right to Opt Out of Promotional Communications: You have the option to opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request as quickly as possible.

8. Protection of Minors' Data

bkk99 strictly prevents anyone under the age of 21 from opening an account or using its services. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed.

Parents are requested to notify our support team immediately if you believe your child has accessed this platform inappropriately.

9. Links to Other Websites

The bkk99 platform may occasionally contain links to third-party websites. We are not responsible for the privacy policies of those external sites. You are advised to read the privacy policy of any third-party website before visiting it.

10. Right to Amend This Policy

bkk99 reserves the right to update or change this privacy policy at any time. If significant changes are made, we will endeavour to notify you through your registered contact details. You should review this policy on each visit, as continued use constitutes acceptance of any changes made.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision to the policy.

11. International Data Transfers

bkk99 operates an international gaming platform. Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that transferred data receives the same level of protection as described in this privacy policy. It is our responsibility to comply with applicable data protection laws in the regions where data is processed.

12. Responsible Gaming and Data

We are committed to ensuring responsible gaming. To this end, we may analyse information relating to your gaming behaviour — such as playing patterns, time spent, and transaction trends. This analysis is not for any commercial purpose; its sole aim is to identify potentially risky behaviour and offer you support.

To learn more about responsible gaming, visit our Responsible Gaming page.